FNB

For banking well over 20 years at this bank one would think your loyalty will be valued and assisted. Why do you even have a call centre? I had a problem with my account and all necessary docs were submitted. The call centre were contacted and advised we will receive an email. Nothing was send. Again the call centre were contacted and I was informed matter escalated with a tot of 24hours. Still nothing. Again the call centre were contacted and referred from pillar to post. I went myself into the branch only to be informed nothing was escalated and once again docs were submitted with a promise of 24 hours again. I even opened bank accounts for my sons and also to be informed the cards were canceled. No communication whatsoever and reason unknown. Utterly disappointed!!!! Total waste of money on calls.