FNB

I am so disgusted with FNB Legal or whichever department I'm suppose to be dealing with. I used to have a temp loan of 1225 and paid it up in September 2022. I contacted them in order for this to be updated on my credit report, instead they doubled it looking as if I have two temp loans and both show in arrears. I contacted them via email and telephonically. Whenever I speak to an agent over the phone they tell me that this only gets updated with 14 days which I am well aware of. But that is what they been saying since 5 months ago. I dont get any responses via email and I'm trying to get my credit report cleared up! They probably don't know what to do. For a company Like FNB to treat people like this is very unfair and unprofessional.