FNB *****

On the 4th May I woke up and saw 2 x amounts that went off my Tjek account. A total of more than R13000.00. I immediately called the ***** department and they stop my card. I was told that someone will call me. No one called. The Monday I called them and was told the investigation will take 7 - 14 day. On the 14th day I called them again to get a answer. They told me that I opened some kind of parcel email. I know for a fact not to open any attachments. They also told me that they are not going to pay back my hard earned money. They are also going to send me a email that I also didn't get. 3 Days later I phone them again to ask for the email. Only then they sent it. I dispute the outcome and again I was told that my money is gone. This time I did transaction on a FNB Digital Wallet. I really don't know what they are talking about. I rep**** to them to explain and to proof I did anything wrong. Till now after 7 days no reply from FNB. How many people must go through this. How many people must loose the hard earned money. Is FNB the best choice for keeping your money safe. I don't think so and I have been with them for a long time. Is this the way to treat your clients.