Fnb

I have a Fnb cheque account so because we are unhappy with Fnb service trying to close my account. So 1 of my debit orders goes and still debits my account at Fnb although they have been notified about change in bankaccount and because there is not sufficient funds . Fnb charges R45 per R100 of debit order amount if your account goes into arrears so R425 for a R1050 debit order. I went into bank personally yesterday to close account was advised to immediately pay arrears amount which I did and paid in an extra R400 still in arrears this morning because then another subscription deducts. Which I suspected will happen therfore extra R400 was deposited , but because of R425 fine I am in arrears again.. Now trying to stop any further debit orders. No they cannot assist you after phone line died ×3 with customer queries. Do you know if you do not do it through app it costs you another R35 per debit order to be stopped via telephone banking.