FNB

I am so upset with FNB and the service i revived. on the 13th July i had i called the call center to reverse a payment that was made on my account. Firstly i had to call the call center at least 10 times before i got through to a agent. there is something terribly wrong with their lines. i spoke to Charity on the 13th who advised me that she will send my reversal request to the back office and that someone will call me within 2 to 3 working days. till this day no one has contacted me. I then contacted FNB today and had to dial 3 times before getting to speak with Luthando who tells me he cant see any notes on the system regarding call, all he can see is a reference number and that he was going to send an email to Charity to contact me back. He also says i was supposed to have completed some forms in order for my reversal request to be processed. This is Unacceptable and i need this money back in my account. Please can you have someone contact me and resolve this matter my number is ***.