FNB

On the 22nd of August I requested for a call back wanting to check if my payments are up to date because of recent bank change. Consultant calls me back and I ask for her to check if all is in order and all payments have been going through, she advised that all payments are in order and that I have nothing to worry about. To my surprise 7 days later (29th August 2024) I received a SMS stating that no premiums was received for my FP in the last month. Like what the hell is happening with you guys. why would a consultant advise one thing than next thing I get such an SMS. Is this some sick trick that come a time that your clients need to claim they will be given the run around. Am so sick and tired of FNB. Me changing banks was the best decision ever. only reason am still dealing with you is because of this FP which am regretting taking it up with you. one min yall put charges onto my account next thing error has been rectified we apologies for the inconvenience. Better get your **** together can't be dealing with such especially when it comes to finances. Clearly bad reviews don't mean anything to you. OH WELL ITS JUST ONE CUSTOMER. Can't de going through this every 2nd or 3rd month its tiring and causes anxiety.