FNB

This is my 3rd time in 3 weeks and still having problems. I hve received 3 Sms 's over 2 weeks ago telling me that this complaint will be dealt with as priority. Guess what????? STILL NOT HEARD FROM THEM. On Friday I decided to phone them for the 7th time and asked to speak to the Manager, I was told he was busy the whole day. I explained that the matter was URGENT as it had been going on for weeks and she took my number and assured me that as soon as he came out she would ask him to call me. She suggested that maybe the Operations Manager could assist and I explained that I had seen her last week after waiting for an hour and half and she did not ASSIST me. Its now Monday and NO ONE including FNB MANAGER has contacted me. What has a client to do in order to get assistance from FNB. Would I recommend FNB? Not a chance because I have received no help, no assistance, no advice and not even a phone call.