FNB

This is the second time I am now writing a post as I received an email from FNB on the 30 September 2019, stating that they have received my complaint. The email instructed me to send proof of payments which I had already sent about 6 weeks ago. I sent an email back with proof of payments etc and have still not received any response nor a phone call to advise me of what is going on. This is absolutely unacceptable and disgusting service. I will be considering taking my banking else where.

Please can someone from FNB contact me so that I know what is going on?? these loans were settled over 2 months ago, and still no one is able to allocate the funds, and on top of which, I have been debited for 2 months now for loans that have been fully paid up???