FNB

After i have been ignored for weeks on correspondence and i reveived a reponse from FNB to move from Absa to Fnb to get better Intrest rate on the substitution of my home loan but to get the better Intrest rate I had to move salary to be paid into FNB which has the implication of moving debit orders. I was initially advised FNB does all of this for you BUT was then advised I need to do it by myself. The banking advisor keeps on referring me to the secure chat who could not assist me up to date iro debit orders moved or not! Today I had another enquire to using eft payments for on-line purchases but after 40min and awaiting 4th agent i exit chat as I can't sit and wait for someone to talk to me on a secure chat! I don't think your banking advisor returns your emails or whatsapps! FNB also just recognize certain titles to be entered on your home loan registration and when asked as to why their reply is the "dropbox" does not cater for the same where as they can print it on my cards? WORST decision ever made to move to FNB ! It is not as promising as advertised and the customer service is terrible!!