SN
Samantha N
1 reviews | Active since Oct 2019
09 Oct 2019, 14:48
Fnb
Fnb l am beyond disappointed since May l have tried to downgrade my gold cheque account because l lost my job but have been sent from post to pillar l have lost close to R500 on bank charges and you guys simple refusing to close my account because l am risk 4 so l must just suffer and or l will end up owing the bank because as long as the account is open the charges are automatically l have been to the branch was told to send a email have done that no response yet the changes are accumulating can someone please sort this out am tired of this incompetence
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Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
09 Oct 2019, 16:07Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply09 Oct 2019, 16:07
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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***
SN
Samantha N's updateReviewer Update
15 Oct 2019, 09:10Thanks to Fnb Southgate for resolving my query l really appreciate it the lady who helped me can't remember her name kept me informed of the progress of my complaint throughout until it was resolved l did feel that she really went an extra mile to try and resolve the issue thanks a million
#Happy client
#Happy client
SN
Samantha N's update15 Oct 2019, 09:10
Reviewer Update
Thanks to Fnb Southgate for resolving my query l really appreciate it the lady who helped me can't remember her name kept me informed of the progress of my complaint throughout until it was resolved l did feel that she really went an extra mile to try and resolve the issue thanks a million
#Happy client
#Happy client