RH
Riedwaan H

1 reviews | Active since Jul 2016

14 Jul 2016, 08:51

fnb

<p>Hi, i app**** for an Fnb sim card the lady from help desk assisted me accordingly, she transfered me to the correct department which was suppose to be the technical department, i then waited over 12 minutes and still no joy. i then ended up dropping the call.my colleague requested information regarding porting and when we dialled the ********** we waited over 20 minutes and still no joy and this was yesterday and today same thing. they expect us to purchase goods but no assistance given on how to use the product or activate it.kindly sort out your sales division as it is pathetic to wait for over 20 minutes to get service thank you </p> <p>kind regards</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Jul 2016, 10:36
Official

Please accept our apologies for the disappointing experience and the unnecessary concern caused.

Thank you for taking our call earlier, as discussed we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.

The reference for your complaint 962558.

Kind regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: ********** (option one)