FNB

Good day,

Today I called into the easy desk for assistance. Consultant with the name Tammy was happy to ask me questions on top of information i requested regarding reversals. I am not aware of a process where we have to make affidavits or agreed to any terms of change at fnb. I asked for when this process has changed and asked Tammy is Tammy would assist me. I ask Tammy for her name and surname and Tammy refused and insisted that i improve the sound on the speaker. I was upset when the phone cut. But I feel, over the years, fnb has lost their governance over the quality of consultants who work on the floor. I was previous a premier client, and when i opened this account, the quality of service is really bad. sarcastic tones. In the recording I can literally hear Tammy laugh in the background. I need to be a sent a call recording of the call. I also would like someone to please mail me or call me to understand the process for reversals. I do not understand this process, yet it is in effect. My details are on the additional information section of this query. Once more: 1. I request a call recording to be sent to me. 2. I request that someone helps me understand the updated terms also where I have agreed to these terms. I am not aware of this.