FNB

I’m a private client at FNB on the 16 October 2023 I used my visual card for a purchase and the transaction went through. After two days when I checked my bank statement. My account is on a minus I called the bank to explain to me what is happening No one can give me a clear answer I was told to complete a dispute form which I did And after three days I called in again for a feedback I was told FNB did an error from their side But no one is able to assist me to get my money back I’m disappointed in FNB and I don’t trust the bank anymore.