FNB 6 Months still not replaced my expired Cheque card

As a client of FNB since i was 17, i have never been so disappointed in their services as Today. My cheque card expired 6 months ago. I have phoned them and they dont bother. I have waited and waited. I pay R400 a montyh for private client service and this is the service you get. No interest at all. So ive been sitting with no payment made from my savings and have needed to use my credit card now for over 6 months. So bank charges on bank charges and they wont even give me an expired card renewal after i've been begging. Its a joke i swea