SP
Sue P

1 reviews | Active since Nov 2011

07 Jun 2016, 09:10

FNB

<p>I have never had a debit order loaded for my Credit card payment in the last 5years. On 19 May 2016, i logged into Online Banking and loaded a debit order for min payment. Today at 10:39 i received an sms Regrettably they have not received payment. So i did a transfer for R1400 which my installment was R1309. Shortly after i made the transfer, they took out R945. I called Premier banking who transfered me to Collections and i spoke to Thuli who says she can,t reverse she must transfer me to someone else. People who earn a little money dont keep checking their accounts cos they know how much they have budgeted for. Now FNB just rips ppl off...</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply07 Jun 2016, 11:50
Official

Please accept our apologies for the disappointing experience and the unnecessary concern caused.

Thank you for taking our call earlier, as discussed we're already liaising with our Relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.

The reference for your complaint is 937995.

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)