**** FNB

Dear Ms Govender,

Thank you for taking the time to communicate with us regarding the service failure that you experienced recently. We hereby acknowledge your complaint. Kindly note that FNB has received your Ombudsman referral complaint and have begun investigations.

Regards, Chantelle Katts FNB Private and Personal Service Recovery

I receive the above email on 19 March. Today I find out it has not been allocated to anyone to sort out. I am still without any money since 28 February. I cannot believe the lack of service by FNB. I have been with them for 25 years - never asked them for anything. Now for once I asking for help and nobody is available. I phone their ***** dept and they cannot assist as they are too busy. My allocated banker is clueless and of no help - what is the point of having a private banker????