FNB

I contacted FNB yesterday due to 2 incorrect debits of my account of which FNB were aware and still let them go through. Went in on my app first to reverse, was told not available at the moment. After 6 minutes on hold I spoke to someone who advised me that I could only do reversal 24 hrs after and they would reverse and also put a block on the company who had made the ********** debit. Today NO REVERSAL. I phoned again, another 4 minutes on hold, eventually I spoke to another staff member and explained the situation again for the 3rd time. She said she would transfer me to the correct department. I have been on hold for over 14 minutes and then they disconnected me. What is wrong with FNB. They allow debits off my account without my authorisation and then do NOTHING to assist or rectify their error. I am disgusted and appalled at the unprofessional service or lack that I have received from FNB. I intend to close this account if they havent got the ability to sort out their errors. I have now spent about 4 hours over the last two days trying to rectify their mess up.