Fnb

Hi can someone assist me with this Fnb Premier Account - Bank card expired on the 31 May 2020 to this date I have not received my card. On the 6th June 2020. I went to Fnb Walmer Park Mall to find out and the consultant called Premier and they said I was gonna be call in 2days for delivery. Never received any call to date instead today I wanted to access money from my cheque Account to my surprise my account has even disappeared from the fnb App now I can't even transfer from chq to credit card to access the cash.So what must I do now, actually I think just downgrade that account to a normal Gold Account and so I can go to the bank and just get myself a normal transactional debit card once to make my life easy and happier.

The person from Premier said they can't send the card to the bank it has to be delivered but I have nothing.

NMpati