FNB

I moved over to FNB about 4 months ago. The transition was amazing. Helpful and innovative and i was excited at the prospect. Then the problems started.

The lady i spoke to at their online thing, ordered a card for me. At the time, i was using a new number because my old number was blocked because my phone had been ******. I asked her to change the number because that number did not exist anymore which she did. Turns out, she created a whole new profile for me on the system and this led to me not being able to access my internet profile nor my app because of this.

So i had to go into the branch, Got there i asked where my card was. The courier was calling the old number because the old profile i had was never deleted. They then ordered a new card and i was billed for that. Not my fault, but they billed me.

A month and a week ago, i requested statements. I was moving and needed statements. The potential landlord explained to me, that he needed up to date statements and my statements i sent ended a few weeks before that particular day.

I then request it on the app and nothing happens. I end up chatting to someone who suggests that i go to an atm or branch as it is free that way. I explain that i need it now and he suggests that he does it for me but at a fee of R25. I agree and he does it and get it and i send it away.

A few days later, i am billed R267 for a statement. I message again and ask what is happening. It has now been 5 weeks since i have asked and absolutely no one can give me feedback on this matter.

I have had 13 people tell me they will escalate the ,matter and every time it is escalated it takes 72 hours.

I was told this this morning again.

WORSE ****** SERVICE from any bank i have ever received.