FNB *****

I logged a *****ulent activity on my account on the 30th of December, was told feedback would be received in 7-14 days, no one contacted me when I followed up on secure chat the rude agent said they sent an escalation and closed the chat before I could even asked questions and there was no ref number from the initial case, I further proceeded and sent an email to complaint and was told I would be contacted within 72 hours and it’s been over 5 days no with yet no response, the service is very poor and disappointing