FNB *****

I had 4 *****ulent activity go through both my accounts in 2 months, I had to change all my cards, pay a new card fee each time. I requested that the cards be delivered to my nearest branch to save me from courier fees. The bank send my cards to the courier, courier sends it to the bank and i get charged 4 times. It takes me 6 hours to get to the ***** dept, cut off and transferred to different depts. I have escalated each time this has happen, NO ONE has ever called me back, I have open 4 cases with FNB and I have never heard from them. I would like to know how this is happening to me. FNB has never paid back the money to me.. I have NEVER received OTPs for these transactions. Something is clearly not right.