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Moeketsi M

1 reviews | Active since May 2012

23 Oct 2015, 10:31

FNB

Is FNB crazy or their system are drunk? Have they been hacked or are the problems on their systems? I had a complaint about a week back with my cheque account and they called to explain but ended not agreeing with their explanation, I still have to go to a branch office to get a full understanding. <br> <br> Now this it is my credit card, they send me an sms saying I have not made my payment and I should do so immediately and for crying out loud, I made two damn payments towards the credit card this month. <br> <br> I have been witnessing some funny things on my cheque, even after my first complaint, whereby at one stage my account was on negative balance, the next morning it is back to a positive balance, and finally they top if off by sending me a message that says I have exceed the overdraft, and what saddens me the most is that I had drafted a budget as always and I knew how much money I have and what I excepted to be my expenses. But my debit orders bounced even though I had money on my account and I am completely perplexed by these and the fact that they will use their banking jargon when you query makes it even more difficult. <br>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Oct 2015, 11:02
Official
Hello Moeletsane,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 794981.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)