FNB

The branch in Sandton had my card taken by ATM inside the branch(end of July). They then issued me a temporary card and confirmed that the card taken by ATM will be canceled immediately. I app**** for another card (credit) online as FNB customer service advised that that will be the quickest way of having this replaced. I followed this up with the FNB call center following an SMS received from the courier company supposedly responsible for delivering the new card on the 8th of July. The SMS stated that the delivery of the card will be delayed. Another call was made to the customer call center today to follow up on the delayed delivery. The response was that the card that was reissued is a petrol card and not a credit card lost by FNB branch. 1- Customer service stated today that a petrol card should be delivered. This was never requested. It must be a credit card. 2 - Customer service also confirmed that the card lost by Sandton branch at their ATM was never canceled??? This was even after they confirmed that it was canceled.