**** fnb

No one at fnb can explain how my account was upgraded without myself completing the process, I have been charged for a Cheque account yet I have an easy account, I have been dealing with this query for sometime now but today a consultant told me that I always had a gold Cheque account and that the card I have is a Cheque card, why when you get a Cheque account do you get an embossed card with your initials and surname? I don’t have a such a card , on the fnb app my account shows an easy account, when fnb called me regarding the Cheque account? I told the consultant that I did not complete the process and therefor will not be collecting the embossed Cheque card , fnb required me to send kyc docs to complete the upgrade - I never had my kyc docs and did not submit it or complete the application. Everyone I have called at fnb including all emails communications has not been able to assist, everyone cannot send emails other can’t use the reference number I was given by fnb , the emails I receive rather tells me that I was not available to take fnb a call, why can the feedback not be given by email in the same manner you told me I was not available to take your call?