FNB

I have called fnb credit card department last month to make an arrangement for my credit card payment that did not go off from my cheque account and left my credit card account in arreas , i am not sure why it did not go off the previous month as there was funds in my account , i have arranged for them to take all the money owed the following month on the 26th to settle my credit card , now i see that the payment went so i was happy , but noticed only later when receiving sms's that the account is still in arrears , this is not good for my credit rating even thou i was the one that kept on calling , wasted airtime as they still did not help me , after 13 years of banking with them i am really considering moving my buisness some where els .