FNB 32 Day Account Withdrawal Not Reflecting In Cheque Account

Exactly 32 days ago, I requested an amount of money from my 32-Day Account to be deposited into my cheque account. The date falls today. When I log into my account today, I saw that the Current Amount in my 32-Day Account was the same as the Available Amount whereas yesterday Current Amount reflected the absence of the requested withdrawal amount. I waited for the 32 day period because I did not want to pay the penalty and now I still don't have access to my money after waiting an ENTIRE 23 days!!!!! What kind of **** is this, I need this money urgently. Please assist urgently because I cannot wait a day longer!