CZ
Caroline Z

1 reviews | Active since Jan 2015

01 Sept 2015, 16:10

FNB

I had a Life Start account with First National Bank whilst still a student and it was closed in 2008. last week i went to Pretoria branch to complain about my ebucks point and i was told that i owe R600.00 which i was never informed of, and as the results im on level 3 as a risk client. please assist me because i cannot afford to move to another bank.<br> <br>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Sept 2015, 16:19
Official
Hello mawelatt,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 752897.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Aug 2017, 08:51
Official

Good Day

Thank you for your postings and changing the review status.

We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction however we sincerely apologise for the frustration caused should you have further enquires do not hesitate to Contact us on *** thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.

Best Regards,

Complaints Resolution

Daffnie Govender

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