EM
Elaine M

1 reviews | Active since Oct 2019

23 Oct 2019, 11:36

Fnb

I reported my credit card ****** on Saturday evening and I went into fnb fourways first thing Monday morning. Incidentally the guy on study at lost or ****** card said he would order it for me. Never did when I went into the bank it had not been ordered. Today Wednesday I phone premier fnb to enquire if it has arrived. I was told it was mr Delvery. I phone Mr Delivery Courier and to my horror, the card was only processed THIS morning. I am going overseas on sat but urgency I’d obviously nor part of their ethos. So at this point my card was ordered Monday, processed Tuesday and is now in the que waithg to go to Mr Delivery. Why are banks is inefficient. When someone says it’s urgent have the decency to at least try to get it done on time not two days later. Great service fnb

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Oct 2019, 13:37
Official
Good Day Elaine Milne

Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.

Ref: ***NF

Regards,
Hello Peter Team
Tel number: ***