FNB

So disappointed in the service received by FNB home loans dept. I have been a client with them for over 15 years. And until this particular time I never had a bad experience with them. I app**** online for a homeloan which was approved. I then received other options from other banks. One in particular which I sent to the FNB agent dealing with my home loan app. I was then offered another deal by the alternate bank which said I if I moved over to bank with them they would match what FNB is offering with a few more perks. I told this to my agent, he was like get it in writing and they can review it. Why should I be Going back and forth. I think I have a substantial track record with FNB to be granted better options without me having to supposedly force their hands. Clearly the agent does not value my business and loyalty. Work is very busy for me to keep Going back n forth. If I go to Absa I will not move back to FNB. They would lose a long term customer and client. The agent hasn't even contacted once since the last email which was over a week ago. So much for having the best interest of your clients in mind. I have a tried calling and messaging FNB numerous times since then to try and find a way forward but to no avail. Sad way to end such a long-term journey.