FNB

Unfortunately has taken over a month to make shareholder and director changes at FNB this past month, permissions desk takes 3 to 5 working days to reply to simple matters, when attempting to make calls to the new directors overseas, FNB states the contact numbers are unreachable when I myself have contacted the person/s they need to contact via the same international numbers and I can get hold of them without any problems. I have even offered to set up a teams meeting with the new shareholders of the FSP of ours so we can complete a simple permissions access grant call in one swift go but no one can even be bothered to reply to emails in under 24hours or retry calls to the international member they need to call. Even calling the business desk is a nightmare, calls cut and drop, no one calls you back. This needs escalating but seems they dont bother with escalations either...... will happily delete this review once they jump and attend to this asap but for now is a poor showing from FNB