FNB

Good day, I have been calling FNB for the past 3 months trying to cancel a payment arrangement on my personal loan account. I was assured by the consultant that if the debit order goes off the payment arrangement will fall away. My debit order goes off as normal on the 25th and on the 31st of the month of get debited for the payment arrangement amount. I call in to find out what happen and to have the arrangement canceled and the consultant yet again assures me that the arramgement has been canceled. In the month of July my account is debited again and I have to call and the consultant assures me the arrangement has been canceled so this time I ask to speak to a manager or a team leader and of cos they are in a meeting and they will call me back a month later and I am still waiting for a call.

Today I get a message saying that my account has been debit again so I call and speak to the most unhelpful consultant and all I get is 'Mam your account was debited yesterday but today I cancelled it' okay but my question is why was my account debited when I canceled this 3 months ago ... Mam it was now my me .. Can I speak to you manager or Team leader sorry mam they are working from home and I will get someone to call you.

I then asked him who will now pay for the unpaid debit order charges because I am changing my account due to this and there is no funds in the account. "oh mam I'm sorry but we cannot have those charges reversed .. What BS is that !!!! This is an error on FNB side because your consultants are not trained properly but me the client should pay for the their mistake!!!

I have been with FNB for years and always loved the service I received but in the past 3 months I have been most disappointed and frastrated with their level of service. I can be sure that even after posting this review FNB will still not call me back.

You are definely loosing me as client!!!!!