1 reviews | Active since Jun 2019
FNB
FNB has been giving me the run around for the past two weeks.
I was automatically upgraded from a gold fusion account to a premier fusion account after applying for a credit card limit increase when I do not even fall within the salary bracket for a premier account. This upgrade just leads to unnecessary bank charges and harder targets to meet in order to achieve level 5 in ebucks (which I have achieved quite easily for the past few months on the gold account). Due to this unnecessary change in account, I moved down a level to level 4 in ebucks.
I contacted FNB two weeks ago to sort this out but it seems like nothing has been done about this situation. Earlier this year, I was upgraded to a private clients account without my consent and it took over a month to sort this issue out. This is completely unacceptable.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***