FNB *****

Recently I asked for a call back from FNB for a credit card application. I was phoned by a operator and the credit card application was submitted early morning. The agent told me to go into the branch later that day to activate my account, which I did. I was also supposed to receive a email with the information about my application. When I got to the branch they said my log in details have already been sent via sms and the details via email. I did not receive anything. When the consultant checked my details nearly all the information was incorrect. The phone number that my details were sent to was a number that had over 200 reports of ***** on truecaller. My email and address were also incorrect. I repeatedly gave my details over the phone and checked that they were correct. I still have not received any details about my application at all. The bank consultant told me someone would reach out to get any outstanding documents which also has not happend. I fear that this is a **** or some kind of ***** attempt. I have tried emailing as well as using the chat function on the app. No one is willing to assist. I have the name and the reference number for the call. Does anyone know how to report this issue. I do fear that I have been ****med by FNB. Do not trust their "call me back" option when applying for anything.