FNB

My FNB debit card was ****** on the 27 April 2019. Immediately after my card was ****** R3000.00 was withdrawn from my account. I immediately reported the card ******, cancelled the card and froze the account. The consultant at the ***** department assured me that within 7 to 10 working days they will contact me with feedback. 7 to 10 working days passed and I heard nothing. I had to phone the ***** department stay on hold for nothing less than 30 mins. Finally speak to some just for them to tell me to send through a claim letter stating what happened on the day the card was ******. Sent through the claim letter, got an automatic reply email stating they have received the claim letter will be in touch with me in 7 to 10 working days. A whole month passed and still no correspondence. I finally went into the fnb carnival mall branch and got them to phone the ***** department, needless to say it was another long wait of over 30 mins just to speak to someone. The lady said that they have emailed the refund letter to me about 2 weeks back and I needed to sign it and email it back to them. Please note that if this refund letter was emailed to me 2 weeks back I would of signed it and emailed it back as soon as i received it but no such letter was ever emailed to me. I then asked the lady to email the letter to me immediately and I will sign and send it back. The refund letter was signed and sent back on the 24th July 2019. Clearly on the refund letter it states that they will refund my money withing 48 hours. It is now 7th July 2019 and still I have not being refunded. Fnb should keep up to their moto "how can we help"