1 reviews | Active since Jul 2019
Fnb
Fnb westville road. Assistant was not helpful. Had very little knowledge of basic accounts. Said that easy account requires a monthly income.
Fnb pavilion(visited the next day, hoping for better service). I wanted to open a student account. When asked to view the fees relating to the account I wanted to open, the lady assisting me said that I could only view that information online, and that information booklets were available. Only after making the application for the account was I informed that I would have to wait 5-7 working days to receive my card. In which time I would not be able to use my banking app or online banking. I like to 'thank' fnb for their transparency :(
Another thing, if you would like to contact the fnb at pavilion, don't hold your breathe. The contact number found on Google and in the directory does not work. I attempted to use the number on my copy of the application form to contact enquiries but unfortunately that number does not exist.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
