MP
Mikaaeel P

1 reviews | Active since Jul 2019

01 Jul 2019, 13:20

Fnb

Fnb westville road. Assistant was not helpful. Had very little knowledge of basic accounts. Said that easy account requires a monthly income.

Fnb pavilion(visited the next day, hoping for better service). I wanted to open a student account. When asked to view the fees relating to the account I wanted to open, the lady assisting me said that I could only view that information online, and that information booklets were available. Only after making the application for the account was I informed that I would have to wait 5-7 working days to receive my card. In which time I would not be able to use my banking app or online banking. I like to 'thank' fnb for their transparency :(

Another thing, if you would like to contact the fnb at pavilion, don't hold your breathe. The contact number found on Google and in the directory does not work. I attempted to use the number on my copy of the application form to contact enquiries but unfortunately that number does not exist.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Jul 2019, 15:42
Official
 Good day Mikaaeel Parak, 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,
Hello Peter Complaints Team

***