1 reviews | Active since Apr 2017

31 May 2019, 01:23

FNB

Good Day

On the day of wednesday 29 May 2019. I was at the Woodbridge branch FNB . I was there from 09h00 till 12h00 at his branch calling and making arrangement on my credit card.FNB told me that I need to get in contact with Hommon pole attorney.It was a frastration due that I was been pushing from one side to the other side calling and not even FNB or Hommon pole could help me for a settelmen.I spoken to preshers and Ruben pienaar at Hammon pole and Ruben pienaar words to me he cant help me after I was been sending from a to z Ruben told me its FNB LOST.

The woodbridge branch was also asisting me and the manager Corrie Boone bud theye was also been set aside and been taken for a ride from a to z.

Its a disgrace from the call center of legal department that I hade to wait for more than a hour for picking up there phone's and to let me wait for the hole day from 09h00 to 12h00 and the wurst of it Im a diabetic that use incelin and Every time I have to ho to my care to use it.This is a discrace to FNB and Hommon pole for not even to tell me what the status can be for my arangment for settelmen.There would be person's that hade to phone me and stil not.

Im going to move my account over to a nother bank and its a discrace for a clients and for me.I have a large amount that I would have to let go in my account bud if this is the case I will keep it just were it is.

I spoken to preshers and Ruben puenaar and not even one of them could help me and tol me I have to make arangement with FNB. I need a settelmen amount on my credit card of 20%

Im going to take this nation wide and and to the social media stating the disgrace an perfe**** service of Hammon pole and FNB

I will not leaf this and going to take this up to the Director s of FNB and to the ombudsmen.

Wood bridge brance was so kind and the staff of helping me and even theye was struggeling to find out way the delay. The manager of FNB corrie Boone was allso kind of helping

Regards

P.N.Moolman ********** 675

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply31 May 2019, 11:27
Official
 Good Day, 
 We would like to sincerely apologize for all the inconvenience caused. A complaint to the relevant department has been re logged for urgent assistance (*** ) who will investigate and provide you with feedback. 
Kind Regards, Hello Peter Complaints Team ***