Fnb

Fnb what can I say?

I had taken a personal loan from fnb about 1 and half years ago and was making regular payments until I was in a bike accident and wasn't able to continue with my job, I knew I still had to pay the loan off which I did evey week as I got paid evey week. Then I got a new job, which paid me monthly so I called fnb and asked them to change the debit order from every week to once a month as I was getting my salary once a month I called a 2nd time as the same the continued to happen. But still no change I went onto their website and laid 2 formally complaints about this I got a call from an operator who was very nice in trying to assist me, but yet nothing happened. So now I get an sms saying my account has been handed over when I have tried numerous times to Change the debit order date I don't understand how such a big bank cannot complete such a small task