WG
Wayne G
1 reviews | Active since Aug 2011
28 Feb 2019, 13:00
FNB
I am totally disgusted with the Premier Banking division of FNB Bank.....on the 13 th of Feb 2019 i notified the them my card will expire.....was told dont worry we have it under control......Today my card Expires and i must wait till Monday 4th March 2019 for them to deliver the card. Month end and I cannot use the card as it has expired this means I cannot buy food, or food till Monday afternoon if i i am lucky. the only time i can now get to a bank whilst they are open is Saturday morning.....to go stand and wait in a Que to get a temporary card seeing as they have had two weeks notice
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Replies (1)
FNB (First National Bank)'s replyOfficial
28 Feb 2019, 13:55Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply28 Feb 2019, 13:55
Official
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)