FNB

I have been a loyal customer of FNB for at least 47 years. I am a 68 old female. On 29 Nov 2018 I was ******ed by two black men at the ATM of the bank, while withdrawing money. It was bright daylight and the security guard was not there. They took my card and within 2 minutes all the money was withdrawn from my bank account.

I immediately phoned the fraund department and cancelled my card. I reported the matter to the police and lodged a claim with the ***** department.

The bank denied my claim saying that I allowed the men to harrass me! I was traumatised by the incident and lost money that rightfully belonged to me and the bank has absolutely no concern about me.

I am infuriated and disappointed in the bank which is always asking, "How can we help you?" Well, apparently no help for loyal clients or pensioners.