FNb

Item: FNB (First National Bank)
Rating: 1
Author: Christine I

I contacted FNB LEGAL regarding an issue I’ve been having. I explained the urgency of the matter. Eventually a consultant responded to me. I’m now trying to follow up on my issue and I’ve sent three emails and I get no response. This is really poor service delivery.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

17 Jul 2018, 11:16

Good Day Christine ,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply17 Jul 2018, 11:16

Official

Good Day Christine ,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

Christine I's updateReviewer Update

20 Jul 2018, 12:35

I’m still disappointed. Even though I laid a complaint, I still wait three days for a response from the legal consultant dealing with my case. I really expected more from FNB.

Christine I's update20 Jul 2018, 12:35

Reviewer Update

I’m still disappointed. Even though I laid a complaint, I still wait three days for a response from the legal consultant dealing with my case. I really expected more from FNB.