FNB

Received feedback from Patricia from FNB- poor soul was apologizing for what she did not implement systematically. Feedback says since the Temp Loan has been paid there is no option to refund...so the next question is if it was not settled then would they refunded the money back? System score an individual-meaning there is a human element, system cannot identify that any type of money deposited into the account is not theirs-human element. There is an an instruction sent to the system to make that assumption. FNB hiding behind their Terms and Conditions is really ********. To systematically make the assumption that any deposit that is made into the account goes towards the repayment is incorrect. For feedback to be given without first exploring what else can be done for the client is incorrect- i may not be a high spender however i am also adding to the revenue of the bank that makes it possible for that very system to offer temp loans available. my first encounter with FNB was ***** related, secondly reason i finally left the bank was when incorrect people started debiting money from my account and was told there is nothing that can be done whereas the lady who opened my account at that time gave me an incorrect account number, mine to someone else. The solution was fine however had i not checked things after the open was opened i would not have received my salary-i was given 24 hrs to go to a branch to fix the mess i did not commit. like now there AA Trading which i have no knowledge of and they we deducting R99.00 from my account- i reversed those two amount from the amount i never saw the reversal in to the account. So FNB do not disrespect my R9k that comes into the bank each month and make an assumption that its not needed for anything else. i highly disappointed and disgusted at this bank. Oh another funny fact- on the call it says should you require the call recording then it will be made available to you-hayi Darly they actually mean going inside a branch to listen to the call- it must be stated not hide behind Terms and Conditions. I have been highly Inconvenienced and Disrespected by FNB.