DV
Devashnie V

1 reviews | Active since Jun 2012

15 May 2019, 13:18

FNB 24 month Early Settlement

Good Day,

I took a 24month contract with FNB for a laptop in 2017, with a monthly payment of R 649.00 . I have 2 months left. I would like to settle the outstanding amount early . My current outstanding balance is R 1298 but when i click on the settlement tab it say i need to pay approximately R 2800.00 . How the does this work? This is product which is interest free and has fixed term. If they don't offer a discount for settling the outstanding amount earlier then surely the settlement amount should not be more that what is due. I want some urgent assistance but every time i call the call centre I get cut off.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply15 May 2019, 13:38
Official
Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF. 

Regards,

Hello Peter Complaints Team

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