MS
Mzukisi S

1 reviews | Active since Jun 2017

05 Jun 2017, 11:11

FNB

<p>Good day please note that i have a problem with the FNB Bank that i use as my bank, every month i have to be charge more than my monthly fee of an account that i have choosen which in my case is gold cheque account . which suppose to be charging me not morethan R190, now thursday before i go to sleep i had obout R869 but the morning of Friday i had about R469. every moth i am faced with that where's they said i have about eight withdrawals free. but now i know for a fact that i dont do morethan the minimum withdrawals, but susprisingly if i leave the money there it's either i will get the mesaage that my acount is on access then i endup on minus with no money. can you please ivestigate this matter as it is an evey moth situation. when in go to them they say i have to plan to put money for my charges.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Jun 2017, 11:53
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option 1)