FNB

<p>I went to the branch thats in my area, (Bluff/fynlands) and firstly the ticket system clearly does not work and when I am finally seen to I was told to rather order my new card online to save charges and that i can be delivered to my home address for convenience. Then when I am escorted to the online section the consultant could not find the icon in my profile to order a new card. I was then told to order it in June and the icon would be under the card section to reorder the card. Well it is the 4 June and the only other thing thats on the site for online users is to cancel my card. What a nightare because seriously if I cancel my card it means i cannot use the card till my new card arrives and if I cannot even get one person to call me back as i sent 2 online messages to advise what to do then I guess this system to contact FNB and to expect someone to call you back that system is also not working. Now I have to take another trip to the bank take a ticket sit in line be frustrated if the ticket system does not work order a card and of cause I will have to end up paying to order a new card as my one is expiring. I mean how inconvenient is this. I am very irritated as i always received good service and another thing what is this story about sending smses to my fone telling me to contact a consultant about my account because there are changes on the accounts. You guys changed it so should you not be the one to contact me and tell me the new changes to the account. oh another thing i dnt need to do e-wallets every month. It is there for emergencies and i get sent another sms saying if I dnt use the service within the next 30 days R6 will be deducted from my account I mean really I know FNB is a business but you guys are now trying to extract monies for all types of things without telling us about it upfront. No I am not impressed!!!!!!</p>