FNB.. 1st for let’s make it simple to give your money away

I am a private client at FNB but it is an absolute nightmare getting through to the desk/or my private banker John Rampai. I am fortunate not to have needed his assistance often, as I am mostly able to navigate through any issues that unfold. However the two two times a year that I try to reach out, feels like an absolute nightmare as he is NEVER ever available or able to assist. I wonder why I have to subscribe to their ridiculous private banking fees and yet have to still go through the pain of dealing with call centre agents that can only transfer calls. I am querying a transaction on my credit card account that I did not authorize and would like this reversed. This is an internet purchase and no OTP/ notification etc was sent to me? Why? I am disgusted at your lack of security and have to wonder if you too are colluding with the said company to allow these types of transactions to go through