FNB

I'm back again the 4th time in 3 months disgusted with FNB. I had an ******* deposit put into my account by FINCHOICE. Contacted FNB ***** Dept immediately and was advised to freeze the said amount and they would block any debits by them. I duly contacted FINCHOICE and opened a case of ***** with the police. End of month 2 FINCHOICE debits go off my account, Are you kidding me? FNB know its ******* and allowed it without my authorisation. I duly phoned again and was put on hold for a solid 15 mins and then disconnected. Received an email saying my complaint was high priority and someone would contact me. STILL WAITING.!!!. Contacted ***** Dept again and asked them to unfreeze said amount so I could transfer to FINCHOICE. I was told they cant I must go to the branch. Off I went this morning and spoke to a consultant who was very polite and friendly but he said he didn't have the authority to do it I would have to speak to Operations lady . She left me waiting for over 30 mins and then informed me that they cannot unfreeze until FINCHOICE give permission even though it's an ******* transaction by them. They reversed the 2 payments and then CHARGED ME FOR THEIR ******* DEBITS . Apparently if you *******ly put money in my account you can draw it and debit as they please and I can do nothing. I AM DISGUSTED WITH FNB. I INTEND TO TAKE THIS TO THE BANKING OMBUDSMAN. Obviously FNB DO NOT KNOW HOW TO TREAT HONEST CLIENTS.