1 reviews | Active since Sept 2019
FNB
FNB makes use of CCD Couriers for their cards deliveries, I am a FNB client not a client of CCD couriers, FNB is responsible for the service delivery.
I received confirmation from the FNB contractor (the day before and the day of delivery) informing me that my card will be delivered 27 September 2019 between 8 and 4. I phoned them at 3 on the 27th and they assured me the card is on route and I should wait for the delivery.
At 4 I phoned again and they transferred me to the driver who said he will be there soon I should wait.
The amount of times I was transferred or they hung-up the phone is shocking, when I phoned again the call center was closed, I am not sure why the bothered to open in the first place!
I then phoned my FNB Private Wealth Banker "at your service 24 hours a day", they were going to rescue the situation, that's what I though. They might be open 24 hours a day I am not sure why.
The banker apologized for the poor service and told me that the courier closes at 5 and there in nothing he can do, I insisted he transfers me to his manager.
The manager once again apologized for the poor service - a very good apology I must admit I get the feeling she does it often- and assured me that they will sort it out Monday- I am sure she is fully aware that its Friday today and Monday is 3 days later?
Very impressive FNB Private Bankers 24 hours a day......
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
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Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
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Thank you for the reference number, now you should allocate this to someone so they can attend to the problem this works well you should try it. And then thank you for the message " We noticed that you have missed your delivery appointment. Please select Reschedule Delivery to reschedule your appointment".
Guys you missing the point, after all the fuss and complaints this is what you send me. I am still waiting for the call you promised me, don't stress I am not holding my breath.
Thank you for the reference number, now you should allocate this to someone so they can attend to the problem this works well you should try it. And then thank you for the message " We noticed that you have missed your delivery appointment. Please select Reschedule Delivery to reschedule your appointment".
Guys you missing the point, after all the fuss and complaints this is what you send me. I am still waiting for the call you promised me, don't stress I am not holding my breath.
He phones again and apologizes asks me to hold again and so I did for 10 minutes , I then hung-up I think 10 minutes is fair. I then receive a call from Jason informing me that he is "hopeful" that I will receive the card today.... I will stay hopeful that I never have real a crises.
I am just wondering if FNB cant resolve the issue with CCD Couriers what must the clients do??
He phones again and apologizes asks me to hold again and so I did for 10 minutes , I then hung-up I think 10 minutes is fair. I then receive a call from Jason informing me that he is "hopeful" that I will receive the card today.... I will stay hopeful that I never have real a crises.
I am just wondering if FNB cant resolve the issue with CCD Couriers what must the clients do??