Fnb

Worst service ever from fnb they have activated a credit card that is currently not in my possession when i send emails they advise they will investigate but i always need to contact and follow up..... Even the loan department i made payment on my loan account but the funds have not reflected as paid and i have been calling numerous times to follow up every time i call im given a different email to send proof of payment and now they adding instrese on my loan as if i did not make payment and this is my last month of pay but and instrese fee has been added _i am not getting any help from fnb regarding my credit card and my loan payment they keep giving me invalid ingo and when we call we hold for long to get help and i will not go yo the branch due yo covid i even chnaged banks due to their incompente service failure.