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Annecke D
1 reviews | Active since Oct 2020
23 Oct 2020, 09:23
FNB
Opened my account end of June and I've been on the telephone with FNB since the 14th of September, with no feedback whatsoever. I phone every second day and every consultant will either escalate the matter, get back to me or gives me a different answer. Every single time I phone I get told I will receive feedback within 24 to 48 hours. It is the 23rd of October and still no answer, the matter was escalated to Bafana Nkosi on 13 October and no one can give me a straight answer. Complaint ref nr ***
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Annecke D's updateReviewer Update
23 Oct 2020, 10:37I went in to the branch for this matter to be resolved, the fnb employee could not even get through to the particular department pertaining to my complaint. Poor service is an understatement. This matter was yet again escalated via email, to the manager at premier accounts. I am so shocked with the poor service I have received.
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Annecke D's update23 Oct 2020, 10:37
Reviewer Update
I went in to the branch for this matter to be resolved, the fnb employee could not even get through to the particular department pertaining to my complaint. Poor service is an understatement. This matter was yet again escalated via email, to the manager at premier accounts. I am so shocked with the poor service I have received.