1 reviews | Active since Nov 2016
FNB
<p>On the 20th of November 2016 FNB deducted an amount of R10174.00(HOW DO YOU EXPECT A PERSON TO LIVE WITH TAKING MOST OF THEIR SALARY) from my account without my knowledge and agreement although I have a payment arrangement with Barrett and partners. I called the legal department from the Southgate branch ,held on for over 30 minutes ,and they informed me they can only refund me if i get a letter from the lawyers ,which I did obtain and sent through to FNB. To date I have not received any refund from them. I am a single mother and rely on my salary for basic needs .Its now end of the month and I need to pay for rent and feed my kids .this is totally unfair of FNB.</p>
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)